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Case study · Etsy Meet the Sellers

Putting a face on every handmade order.

For Etsy's Keep Commerce Human campaign, we developed and produced Meet the Sellers — films that take shoppers into the studios of the people who make what they buy.

01Campaign development 02Production management 03Photo and video 04Content strategy
An Etsy seller painting a ceramic piece in her studio
Social cut
Process
87MActive buyers on the Etsy marketplace
5.6MActive sellers — the people these films are about
3M@etsy followers on Instagram
4Seller films plus vertical social cuts

Buyers: trailing 12 months, Q2 2026 shareholder letter. Sellers: Q1 2026. Instagram: October 2026.

The brief

Prove there's a person behind the product.

As mass-produced and AI-made goods crowded online shopping, Etsy doubled down on what sets it apart: real people making real things. Its Keep Commerce Human campaign put that promise front and center.

Meet the Sellers brought it down to individual makers. Each film follows one seller through their craft — a furniture builder in the Bronx, two ceramicists, a jeweler, a polymer clay artist — so shoppers see exactly who they're buying from, and why it's worth it.

Keep Commerce Human. Etsy's mission line, and the campaign these films were made for

What we did

From idea to upload

We took the series from concept through production and into the feed, with one team owning the story the whole way.

Title card: Built by Tiffany

01

Campaign development

Shaped the series format: one maker, one craft, one honest story — built to show the human side of every Etsy order.

  • Series concept
  • Seller casting
  • Story development
Title card: Shaped by Abby and Hannah

02

Production management

Ran the shoots in sellers' own workshops and studios — scheduling, crews and logistics — so each maker could simply do what they do best.

  • Shoot planning
  • On-location production
  • Crew management
Title card: Crafted by Marcia

03

Photo and video

Hero films for YouTube, plus close-up process footage and stills that let the materials and hands carry the story.

  • Documentary films
  • Process footage
  • Stills
Title card: Crafted by Juliana

04

Content strategy

Planned how each story lived across channels: long-form on YouTube, vertical cuts for Reels and Shorts, and a clear path to shop the seller.

  • Channel plan
  • Vertical edits
  • Shop-the-seller links

The films

Four makers, four stories.

Click any film to play it here.

Built by TiffanyWooden furniture · Bronx, NY
Shaped by Abby and HannahCeramics
Crafted by MarciaJewelry
Crafted by JulianaPolymer clay earrings

Built for the feed

Every film, cut for vertical.

Short, sound-optional edits for Reels, TikTok and Shorts — the hook in the first second, the maker's hands doing the talking.

Got people worth meeting? Let's film them.

Makers, members, coaches or customers — we'll turn the people behind your brand into the content your audience remembers.